Ignis has significant experience in enhancement, support and maintenance of applications on IBM mainframe & Midrange platforms under various software languages and databases like COBOL, ADS/O, IDMS, JCL, CICS, DB2, RPG/400, COBOL/400, AS/SET, J2EE, Web Sphere, MQ Series, Domino/Notes and FOCUS to name a few.

For the past decade, our team of professionals has been helping Fortune 500 companies in maintaining their production IT systems including mainframes and Open Systems. What started as bug fixes reported by client's IT department on existing applications has evolved into full fledged maintenance support wherein project teams interface with end-users directly for application maintenance, production support, new requirements collection, end-user tests etc. The end-users send their requests directly to the team.

We manage the incoming requests, task allocation, task monitoring and resolutions. In addition, we send consolidated reports to both end-user community and IT department of our customers. Our process-driven approach has been able to improve and add value to IT services of various clients. Statistics available with our customers and us clearly indicate reduction in time taken to provide resolution; end-users are satisfied with service levels. We have achieved this by bringing-in right processes, right technology/tools and continuous improvement.